red365 Privacy Policy

This Privacy Policy ("Policy") is issued by red365 ("the Platform", "we", "us", "our") and applies to all personal information processed in connection with your use of the red365 website at red365.club, its subdomains, and all related services including account registration, deposits, withdrawals, game participation, bonus programmes, and customer support interactions.

This Policy applies to all individuals who interact with red365, including registered account holders, visitors to the website, and any person who contacts our support team. It governs information collected both online through the platform and offline through any written or telephonic communication with red365 representatives.

This Policy should be read alongside the red365 Terms and Conditions, which also contain provisions relevant to your rights and obligations as a platform user. Where this Policy conflicts with any other document, this Policy shall govern in respect of matters relating to personal data.

red365 acts as the personal information controller in respect of all personal data processed through the platform. As the data controller, red365 determines the purposes for which, and the means by which, your personal information is processed. red365 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the oversight of PAGCOR as the sector-specific regulator for gaming activities, in addition to the NPC for data privacy compliance.

For all data privacy inquiries, rights requests, and complaints, our designated Data Protection Officer (DPO) can be reached at: [email protected]. Please clearly mark your correspondence "Data Privacy Request" to ensure it is directed to the DPO team without delay.

red365 collects the following categories of personal data, depending on your level of interaction with the platform:

red365 does not intentionally collect special categories of sensitive personal data (such as health, biometric, or political data) except where strictly required by law — for example, where PAGCOR regulations mandate specific health-related disclosures for responsible gaming assessments.

red365 collects personal data through the following channels and mechanisms:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, claiming a bonus, or setting responsible gaming preferences;
• Automated collection: Technical data automatically collected by our servers and analytics systems each time you visit or interact with the red365 platform, including through cookies, pixel tags, and similar tracking technologies (see Section 8);
• Third-party sources: Identity verification data from KYC service providers; fraud prevention and AML screening data from licensed compliance vendors; payment data from GCash, Maya, BPI, BDO, Metrobank, and other payment processors; and game activity data from licensed game studio providers integrated into the platform.

Under the Philippine Data Privacy Act, red365 processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and red365 — including operating your account, processing deposits and withdrawals, and providing access to games;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests: Processing carried out to prevent fraud, protect platform security, improve our services, and operate responsible gaming programmes — where these interests do not override your fundamental rights;
• Consent: Where you have freely given specific, informed, and unambiguous consent — including for direct marketing communications and non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

red365 uses the personal data it collects for the following specific purposes:

• Creating and managing your red365 player account, including authentication and security verification;
• Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other integrated payment channels;
• Conducting identity verification (KYC) as required by PAGCOR and AMLA regulations before processing withdrawal requests;
• Complying with anti-money laundering obligations, including transaction monitoring and suspicious activity reporting to the Anti-Money Laundering Council (AMLC) where legally required;
• Enforcing the 21+ age restriction — red365 is strictly prohibited from knowingly allowing underage individuals to gamble, and we process age verification data to meet this obligation;
• Providing and improving customer support services;
• Administering bonuses, promotional offers, and the red365 loyalty programme;
• Operating responsible gaming tools including deposit limits, loss limits, and self-exclusion programmes;
• Detecting and preventing fraud, collusion, bonus abuse, and other forms of prohibited conduct;
• Sending transactional communications related to your account (e.g., deposit confirmations, withdrawal notifications, security alerts);
• Sending promotional and marketing communications, where you have opted in — you may opt out at any time;
• Conducting platform analytics to improve user experience and game offerings.

red365 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: GCash (G-Xchange Inc.), Maya (PayMaya Philippines Inc.), BPI, BDO, Metrobank, UnionBank, and other banking partners, for the purpose of processing your financial transactions. These processors are bound by their own privacy policies and applicable banking regulations;
• KYC and compliance vendors: Licensed identity verification and AML screening providers engaged by red365 to fulfil our regulatory obligations under PAGCOR and AMLA requirements;
• Game studio providers: Third-party providers such as Pragmatic Play, PG Soft, Jili, Evolution, and others receive limited technical session data necessary to operate their games within the red365 platform. They do not receive your full personal profile;
• PAGCOR and regulatory authorities: We are required by our licensing obligations to report certain player and transaction data to PAGCOR. We will also disclose data to AMLC, the NPC, the National Bureau of Investigation (NBI), or other competent Philippine authorities where required by law or valid legal process;
• Professional advisors: Legal counsel, auditors, and accountants engaged by red365, subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of red365's business, player data may be transferred to the successor entity as part of the transaction, subject to equivalent data protection obligations.

red365 uses cookies and similar tracking technologies (including pixel tags and session tokens) to operate the platform, personalise your experience, and analyse platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for platform functionality — these include authentication cookies that keep you logged in, session security tokens, and cookies that enforce your responsible gaming settings. These cannot be disabled as they are required for the platform to operate correctly;
• Functional Cookies: Remember your preferences — such as language settings, game lobby view, and previously accessed game categories — to improve your experience on return visits;
• Analytics Cookies: Collect aggregated, anonymised data about how players use the platform, which games are most popular, and where technical issues arise. This data helps red365 improve the platform over time. You may opt out of analytics cookies via your browser settings or our cookie preference centre;
• Marketing Cookies: Used where you have consented to receive personalised promotional content. You may withdraw consent at any time through Account Settings.

Most browsers accept cookies by default. You may configure your browser to refuse cookies or to notify you when a cookie is being set. Note that disabling strictly necessary cookies will impair the functionality of the red365 platform and may prevent you from logging in or accessing your account.

red365 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the red365 platform;
• Encryption at rest for sensitive data stored in red365 databases, including financial records and government ID documents;
• Two-factor authentication (2FA) available to all players and mandatory for privileged administrative access;
• Role-based access controls limiting internal data access to authorized personnel with a documented business need;
• Regular penetration testing and security audits conducted by independent security professionals;
• Real-time fraud detection and anomaly monitoring systems operating across account and transaction activity;
• Secure data deletion procedures for personal data that has reached the end of its retention period.

red365 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The following general retention schedule applies:

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by red365:

To exercise any of these rights, submit a written request to our DPO at [email protected], clearly marking your message "Data Subject Rights Request." red365 will respond within fifteen (15) business days of receipt. Verification of your identity may be required before processing your request.

red365 is a gambling platform and is strictly prohibited from knowingly collecting personal information from or providing services to individuals under the age of twenty-one (21) years. This restriction is mandated by PAGCOR regulations and applies without exception.

Where red365 becomes aware — through KYC verification, self-disclosure, or any other means — that an account has been registered by or on behalf of an individual under 21 years of age, that account will be immediately suspended, all associated personal data will be reviewed, and the matter will be handled in accordance with applicable PAGCOR and law enforcement reporting requirements.

The red365 platform is primarily operated from the Philippines and personal data is predominantly stored on servers located within the Philippines. However, some data processing activities — particularly in connection with third-party game studio providers, payment processor infrastructure, and cybersecurity services — may involve the transfer of limited personal data to servers located outside the Philippines.

Where such cross-border transfers occur, red365 ensures that appropriate safeguards are in place consistent with Section 21 of the Data Privacy Act, which may include contractual data protection clauses, adequacy determinations, or other mechanisms approved by the National Privacy Commission. red365 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

red365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or operational circumstances. The most current version of this Policy is always available at red365.club/privacy-policy. The "Effective Date" displayed at the top of this page indicates when the current version took effect.

Where updates are material — meaning they significantly affect how we collect or use your personal data — red365 will provide advance notice to registered players via the email address associated with their account. We encourage you to review this Policy periodically to remain informed about how red365 handles your data.

All data privacy queries, rights requests, complaints, and formal notices should be directed to the red365 Data Protection Officer in writing. We are committed to handling all data privacy matters with care, confidentiality, and full compliance with the Philippine Data Privacy Act.

Data Protection Officer — red365
Email: [email protected]
Please mark the subject line: "Data Privacy Request"

Response Timeframes:
General privacy inquiries: within 5 business days
Data subject rights requests: within 15 business days
Data breach notifications: within 72 hours (to NPC); as soon as reasonably practicable (to affected individuals)

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines:

National Privacy Commission (NPC)
Website: privacy.gov.ph
Responsible for oversight of the Data Privacy Act of 2012 in the Philippines